To address the challenges of 2020 and emerge stronger in this New Future of Work organisations need to embrace data-driven workforce transformation. Through...
Key issues such as Brexit, skills shortages and consistently sluggish productivity are squeezing profitability and contributing towards an atmosphere of...
The disruptive impact that COVID has had on enterprises today has raised the stakes on business process transformation. As a result, many organizations...
Learn how finance teams can work with IT to streamline workflows, use better insights, and become more strategic partners at their organizations. Read...
For more than three decades, the multi-functional shared services operating model has been transforming from a back office, low-cost service to an integrated...
COVID-19 demanded immediate action from customer service organizations and accelerated demand for, and adoption of, CECs at scale. This Magic Quadrant...
A smooth integration is key to the success of any digital transformation project. Many organisations need to increase efficiency, improve customer satisfaction,...
If you had to describe your most valuable customer, what would you say? You’d probably describe a person who recommends your brand to friends, exhibits...
It’s been an incredibly challenging year in healthcare. At this virtual event, our community came together to look back on how healthcare organizations...
Thrive in the new age of flexible workforces.
As worker and employee expectations continue to change, increasing organisational insight and flexibility...
Even when the pandemic restrictions fade, the hybrid digital workplace will remain. That means leaders should stop asking how many people can fit on a...
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